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CC-One: Call Center
Solutions in the
Cloud

Optimize your contact center business performance with
BroadSoft omni-channel solutions.

CONTACT CENTER SOLUTIONS FOR EVERY BUSINESS

The role of the contact center is changing, from cost center to strategic corporate asset. While focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – in addition to operational efficiency.

Yet many companies are saddled with on-premise contact center systems cobbled together from different vendors at different sites.

Looking for a better solution?

Welcome to BroadSoft CC-One!

BroadSoft Business provides a fully integrated portfolio of enterprise-ready cloud PBX, unified communications, team collaboration and contact center services.

Every day millions of people around the globe rely on BroadSoft Business apps and services to communicate, collaborate and provide outstanding customer support – all delivered by trusted BroadSoft partners.

In fact, 25 out of the world’s top 30 service providers have chosen the BroadSoft Business platform to deliver secure and reliable cloud services across the globe.

Experience the Benefits of CC-One

BroadSoft CC-One improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience across all major communication channels.

Omni-channel customer interactions

Communicate via voice, web, email, chat and social from a unified environment

Unified contact center solutions

Centrally manage and administer ACD, IVR, call recording, interaction history and CRM integration

Unified communications

Ease collaboration between agents, managers and back-office subject matter experts

Omni-channel view of customer journey

Analyze cross-channel customer interactions

Predictive analytics-based routing

Match each customer to the best agent for the best business outcomes

Performance analytics

Understand the agent and customer behaviors and attributes that drive the business

Here’s How CC-One
can help your business

Increase First Call Resolutions

Arm agents with the information and resources they need when they need them

Improve Customer Satisfaction and Retention

Match customers with agents having the best performance records for each customer’s anticipated needs

Reduce Call Abandons

Monitor and manage service levels in real-time, prioritizing previous abandons

Optimize Resource Usage

Balance call loads across teams, sites and systems worldwide from the cloud

Maximize Sales and Upsells

Route customers to agents with the best sales records on similar customer or product sales

Improve Agent and Back Office Collaboration

Provide voice, chat, email, video communications anytime, anywhere

CC-One is part of the BroadSoft Business portfolio

BroadSoft Business provides businesses of all sizes with the most advanced portfolio of enterprise-ready cloud PBX, Unified Communications, team collaboration and contact center services.

Our flagship BroadSoft Business applications including UC-OneTeam-One and CC-One are delivered from carrier-grade platforms—BroadWorks and BroadCloud—which are optimized for mobility, openness and security.

Interested in getting more information on CC-One?