CONTACT CENTER SOLUTIONS FOR EVERY BUSINESS
The role of the contact center is changing, from cost center to strategic corporate asset. While focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – in addition to operational efficiency.
Yet many companies are saddled with on-premise contact center systems cobbled together from different vendors at different sites.
Looking for a better solution?
Welcome to BroadSoft CC-One!
BroadSoft Business provides a fully integrated portfolio of enterprise-ready cloud PBX, unified communications, team collaboration and contact center services.
Every day millions of people around the globe rely on BroadSoft Business apps and services to communicate, collaborate and provide outstanding customer support – all delivered by trusted BroadSoft partners.
In fact, 25 out of the world’s top 30 service providers have chosen the BroadSoft Business platform to deliver secure and reliable cloud services across the globe.
Experience the Benefits of CC-One
BroadSoft CC-One improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience across all major communication channels.
Omni-channel customer interactions
Communicate via voice, web, email, chat and social from a unified environment
Unified contact center solutions
Centrally manage and administer ACD, IVR, call recording, interaction history and CRM integration
Ease collaboration between agents, managers and back-office subject matter experts
Omni-channel view of customer journey
Analyze cross-channel customer interactions
Predictive analytics-based routing
Match each customer to the best agent for the best business outcomes
Understand the agent and customer behaviors and attributes that drive the business
CC-One is part of the BroadSoft Business portfolio
BroadSoft Business provides businesses of all sizes with the most advanced portfolio of enterprise-ready cloud PBX, Unified Communications, team collaboration and contact center services.
Our flagship BroadSoft Business applications including UC-One, Team-One and CC-One are delivered from carrier-grade platforms—BroadWorks and BroadCloud—which are optimized for mobility, openness and security.