On-premises business communications are an endangered species. They don’t serve today’s cloud-connected world. Avaya’s chapter 11 bankruptcy is just another proof point.
The cloud is now. Business leaders like you are choosing cloud communications to keep your workforce connected from anywhere, on all your devices, for full access to content and people.
BroadSoft was born in the cloud, and after 19 years of non-stop innovation we are, hands down, the global market share leader for cloud business communications.
Only BroadSoft offers the financial strength, proven reliability, security and breadth of fully integrated solutions – including unified communications (UC), team collaboration and contact centers.
Discover how BroadSoft Business can help Avaya and other business customers move at their own pace as they transition to the cloud.
Is your business stuck with old technology that doesn’t support the way you work today?
Move over to the cloud for high-powered business communication and collaboration solutions that add mobility, teamwork and customer engagement.
Open. Mobile. Secure
Wouldn’t you love to empower all your people, no matter where they are and what device they have in hand?
Office, remote, home based or mobile, give everyone fast access to each other and their guests to share information and ideas – using business voice, messaging, conferencing, video, content sharing and more.
One number. Across devices. Powerful applications.
Do your teams juggle overwhelming amounts of projects, tasks, emails and information – often using multiple different apps?
Put all your work in once place using organized, searchable and persistent workspaces where you can jump in at any time and from any device to fully conference and collaborate with today’s fluid project teams.
Streamlined workflows. Tighter teamwork. All in one.
Is your call center duct-taped together with different technologies, causing bottlenecks, inefficiencies and unhappy customers?
Optimize and unify your systems and agents with hybrid or native cloud solutions that provide omni-channel support, predictive analytics and integrated collaboration tools to dramatically improve business outcomes.
Lower overhead. More efficient agents. Happier customers!
“BroadSoft’s 41% share of the global hosted IP telephony and UCC services market confirms their leadership position.”
“BroadSoft presently has a clear edge over Microsoft when it comes to cloud voice capabilities, third-party integration, mobility, and contact center capabilities. When considering voice capability, it is clear that BroadSoft’s long history of providing carrier-grade voice functionality provides a service that is far more robust than Microsoft’s Cloud PBX with PSTN connectivity.”
“It gives me great pleasure to honor BroadSoft as a 2016 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product, BroadCloud UC-One. Our judges were very impressed with the ingenuity and excellence displayed by BroadSoft in their groundbreaking work on BroadCloud UC-One.”
BroadSoft Team-One continues to demonstrate product excellence with its comprehensive solution, updated with integrations with different best-in-class business apps, popular cloud-based file storage services, and a powerful real-time video/audio/messaging function.
BroadSoft CC-One has a strong ability to analyze and leverage structured and unstructured enterprise data to support business-intelligence-driven contact routing decisions in real time. A simple example is its ability to prioritize calls from customers who previously abandoned a call while waiting in queues.
The BroadSoft UCaaS consolidation play, as practiced by Vonage, is beneficial to the industry as it builds brand awareness and scaling.